STUDIO X
NOEN

General terms and conditions

for STUDIO X

Updated 22.12.2025 – Version: 1.09

GENERAL

These general terms and conditions apply to the purchase of consultancy services from STUDIO X AS (org no: 920 990 029 VAT). By entering into an agreement and/or accepting an offer, the client confirms that the terms and conditions have been accepted and that the person concerned has authority to enter into an agreement on behalf of the company the client represents.

CONSULTANCY SERVICES IN GENERAL

  • The supplier shall deliver consultancy services within app development, systems development, design, project management, operations and technical support to the client.
  • All tasks are carried out based on the competence available to the supplier at the time of execution.
  • Assignments are carried out in accordance with agreements and specifications between the supplier and the client.
  • The client must ensure that prioritised tasks and their level of clarity are made visible to the supplier in order to achieve the best possible alignment between expectations and results.
  • Consultancy services beyond the time bank (see separate agreement) are charged according to time spent per commenced half-hour.
  • Consultancy services are priced according to the type of service.

OTHER CONSULTANCY SERVICES

Other consultancy services requested of the supplier will be priced separately or in separate agreements. This includes, for example, publishing content on behalf of the client and other services not normally included in systems and app development.

USE OF SUBCONTRACTORS

  • The supplier is free to use subcontractors to carry out all or part of any task, provided this is done on the same terms otherwise agreed.
  • The client may under no circumstances order services directly from the subcontractor or enter into contracts with them without the written consent of the supplier.

DISCOUNT ON CONSULTANCY HOURS

A discount is given on consultancy hours when purchasing a number of hours in the form of a time bank. Discount rates depend on the size of the time bank. Read more about the time bank.

WORKING HOURS

  • All consultancy services are provided during working hours Monday to Friday between 08:00 and 16:00. Work outside this time frame will be charged at the overtime rate in accordance with the supplier's applicable rates.
  • Work outside working hours will be invoiced or deducted from the time bank in accordance with the supplier's applicable overtime rates.

TECHNICAL SUPPORT

  • All ad-hoc technical tasks carried out by the supplier within one working day (8 hours) are considered technical support, and hours will be deducted from the time bank as normal.
  • Extended response time: the client may choose extended response time at an additional fee under a separate technical support agreement. Priority tasks shall then commence no later than 2 working days after notification of the fault has been confirmed as received in the supplier's support system. Tasks not classified as priority will be carried out as separately agreed.

OPERATIONS AND HOSTING

  • Costs for third-party hosting and licensing shall be covered directly by the client, who must also ensure that agreements with hosting providers and payment routines are followed up.
  • The supplier will carry out planned and ad-hoc tasks necessary to operate the solution in a responsible manner.
  • Faults and deficiencies caused by non-payment to the hosting provider are the client's responsibility.
  • All hours performed within operations will be deducted from the time bank unless there is a separate operations agreement between the client and the supplier at a fixed monthly price.

REFERENCES

The client is not permitted, without the written consent of the supplier, to use individuals employed by the supplier and/or its subcontractors as references in the client's marketing, website or similar. In such cases the client may refer to STUDIO X AS as the supplier or business partner.

THE SUPPLIER ACCEPTS NO LIABILITY FOR

  • Third-party solutions implemented in systems and mobile apps. Faults or deficiencies that may arise with these.
  • The legal relationship with third-party providers and costs for operations and maintenance, which must be covered in full by the client.
  • The supplier accepts no liability if a third party gains access to the client's data and copies or alters data, disrupts information flow or otherwise causes damage.
  • Examples of third-party providers: Google, Apple, Twilio, Facebook, Amazon, SendGrid, AWS etc.
  • Content such as images, text, video and language in solutions developed for the client. Nor content that is contrary to ethical or moral guidelines.
  • Loss, damage or other consequences in connection with loss or destruction of data, downtime, incorrect or undelivered data or similar. Delays caused by incomplete or incorrect information from the client.
  • Faults or deficiencies caused by a third party or external solutions (e.g. a deficient API etc.).
  • Approval of the application in the App Store or Google Play, although advisory support is provided.

THE CLIENT'S RESPONSIBILITIES

  • Provide the supplier with correct information about circumstances that may affect the delivery.
  • Meet deadlines set for feedback to the supplier in order to avoid delays.
  • Content such as images, text, video and language in solutions developed for the client. Ensure that content does not contravene ethical or moral guidelines.
  • Provide access to third-party systems and solutions necessary for the execution of the services to be delivered by the supplier.
  • Timely payment for services to be carried out, whether under a time bank or other agreements.
  • Specifically for app development: responsibility for all legal agreements that must be entered into between the client and third parties.
  • Familiarise themselves with Apple's and Google's guidelines for app development.
  • Set up Apple and Google developer accounts, and ensure that agreements with these are kept up to date.
  • Specifically for systems development: the client must provide the necessary access to existing solutions or third-party solutions with thorough documentation in English.
  • Acceptance of delivery: any faults, deficiencies or requests for changes relating to the delivery must be submitted in writing within 10 days of the public launch, regardless of platform. If we do not receive such feedback within the deadline, the delivery is considered accepted and completed.
  • Written records and specifications: all input, requests and specifications must be submitted in writing before the project starts. We base our work solely on the technical description, the offer and any approved specifications. Information that is not documented in writing will not be included in the delivery. Verbal agreements or references to meetings do not apply unless reproduced in writing in the project documentation.

THIRD-PARTY PROVIDERS

A third-party provider is a provider of a particular solution, module or API to be implemented by the supplier in a system or app developed for the client. All third-party solutions shall be charged directly to the client in order to avoid administrative costs and liquidity risk. The client must therefore register their own payment card with such solutions.

The supplier shall, as far as possible, implement and maintain third-party solutions as part of its services, but cannot under any circumstances accept liability for:

  • The legal relationship.
  • Faults, deficiencies and limitations of the third-party solution
  • Content from the third-party solution
  • An expired or discontinued third-party solution

INTELLECTUAL PROPERTY RIGHTS – CUSTOM PROJECTS

NB. This clause applies to custom projects, not projects based on SaaS solutions, platforms, AppStudio or similar. STUDIO X, hereinafter referred to as the Developer.

As a natural part of software development, we make use of third-party solutions where appropriate, for example for services such as login (Vipps, Clerk), email notifications (Resend), two-factor authentication, BankID, etc. These solutions are owned and delivered by third-party providers and are integrated components of the system, but are not owned by either the Developer or the Client.

In the event of a transition to another development partner (offboarding), such third-party services may be continued by the Client, provided that the necessary agreements and licences are entered into directly with the respective providers.

The client is granted full ownership of all custom source code developed by the Developer as part of this agreement, provided that all financial obligations to the Developer have been fulfilled.

This includes payment of:

  • Invoiced development hours
  • Time banks
  • Estimates and signed agreements relating to development
  • Operations, support and any maintenance agreements

Until such obligations have been fulfilled, the Developer retains a right of retention over the source code. If the Client fails to pay within agreed deadlines, becomes insolvent, or otherwise materially defaults on its payment obligations, ownership of the source code shall vest fully in the Developer.

Material default means:

  • Failure to pay invoices that have been overdue for more than 60 days, without an approved payment plan having been entered into.
  • Bankruptcy, insolvency or other cessation of business where it is evident that payment obligations will not be met.
  • Systematic failure to pay for development work despite reminders and repeated warnings.

In the event of material default, the Developer may freely use, resell or reuse the source code in other projects without further consent from the Client.

METHODOLOGY AND TOOLS:

STUDIO X uses development methodology and tools, including AI-assisted development, third-party APIs, automation and relevant frameworks, where this is considered appropriate to ensure efficient progress, quality and value-based delivery.

The supplier is free to choose the tools, services and technologies considered best suited to the execution of the assignment. Use of such tools forms part of STUDIO X's internal working methodology and does not affect the project's character as an effort-based engagement. The client has no entitlement to a reduction in fees or hours as a result.

PAYMENT DEFAULT

  • In the event of non-payment of the time bank, the project will immediately be put on hold and ad-hoc tasks frozen. Costs and time associated with the reallocation of consultants and restart will be charged to the client. The client is in any case obliged to pay in accordance with the agreement.
  • If an invoice has not been paid after receipt of a collection notice, the invoice will be transferred to a debt collection agency for further recovery.

BREACH OF CONTRACT

A breach of contract occurs when one of the parties fails to fulfil agreed obligations. The supplier's total liability in connection with an assignment cannot under any circumstances exceed the agreed monthly fee.

FORCE MAJEURE

The client or supplier shall not be liable to pay damages or to act in accordance with the agreement if certain circumstances arise that make it unreasonable for the client or supplier to handle, for example: government orders or other public regulations, fire, war, major accidents, etc.

ASSIGNMENT

The client does not have the right to assign this agreement to a third party unless this has been expressly accepted in writing by the supplier before the assignment takes place.

PROCESSING OF CUSTOMER INFORMATION

Customer data and other information provided to the supplier are stored and processed electronically in a responsible manner. The purpose of processing customer information is to provide good and relevant services, further develop the services, facilitate the dissemination of information, provide the basis for invoicing, statistics, accounting and marketing. The supplier also reserves the right in certain cases to use the information as the basis for customer and market analyses, as well as innovation in the form of business and methodology development.

FEES / TERMINATION

All services where the contract period is 6 months or longer are ongoing services that must be terminated no later than 3 months before renewal. Termination must be given in writing by post or by email to post@studiox.no. Terminations given verbally or sent to other email addresses are considered invalid. Terminations are not considered valid until confirmed by the supplier. Services where the contract period is less than 6 months cease at the expiry of the contract period unless the client enters into a new contract for a new contract period.

DISPUTE RESOLUTION

In the event of a dispute between the parties, an attempt shall be made to resolve it amicably. If negotiations do not produce a result, the parties accept Sarpsborg Conciliation Board and Sarpsborg District Court as the agreed venue for legal proceedings.